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- 2008050968 contributor B11132573.
- 2008050968 created "2009.".
- 2008050968 date "2009".
- 2008050968 date "2009.".
- 2008050968 dateCopyrighted "2009.".
- 2008050968 description "Includes bibliographical references and index.".
- 2008050968 description "Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emerging problems in Indian call centres / Pawan Budhwar, Neeru Malhotra and Virender Singh -- Transnationalism in Indian call centres / Kiran Mirchandani -- A practitioner's perspective on the Indian info-services industry / Nandita Gurjar -- Union formation in Indian call centres / Phil Taylor ... [et al.] -- Outsourcing careers : western theories in an Indian context / Laurie Cohen, Amal El-Sawad and John Arnold -- Employment systems in call centres in the United States and India / Rosemary Batt, Virginia Doellgast and Hyunji Kwon -- Managing work and employment in Australian and Indian call centres / Bob Russell and Mohan Thite -- Strategic human resource management in outsourced call centres in India and Canada / Wendy Carroll and Terry Wagar.".
- 2008050968 extent "xiii, 316 p. :".
- 2008050968 identifier "8178299321 (PB)".
- 2008050968 identifier "9788178299327 (PB)".
- 2008050968 issued "2009".
- 2008050968 issued "2009.".
- 2008050968 language "eng".
- 2008050968 publisher "New Delhi, India : Response Books ; Thousand Oaks, Calif. : Sage Publications,".
- 2008050968 spatial "India".
- 2008050968 subject "658.8/72 22".
- 2008050968 subject "Call centers India Personnel management.".
- 2008050968 subject "Call centers Personnel management Cross cultural studies.".
- 2008050968 subject "HE8789.I4 N49 2009".
- 2008050968 subject "Human capital India Management.".
- 2008050968 subject "Human capital Management Cross cultural studies.".
- 2008050968 tableOfContents "Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emerging problems in Indian call centres / Pawan Budhwar, Neeru Malhotra and Virender Singh -- Transnationalism in Indian call centres / Kiran Mirchandani -- A practitioner's perspective on the Indian info-services industry / Nandita Gurjar -- Union formation in Indian call centres / Phil Taylor ... [et al.] -- Outsourcing careers : western theories in an Indian context / Laurie Cohen, Amal El-Sawad and John Arnold -- Employment systems in call centres in the United States and India / Rosemary Batt, Virginia Doellgast and Hyunji Kwon -- Managing work and employment in Australian and Indian call centres / Bob Russell and Mohan Thite -- Strategic human resource management in outsourced call centres in India and Canada / Wendy Carroll and Terry Wagar.".
- 2008050968 title "The next available operator : managing human resources in Indian business process outsourcing industry / edited by Mohan Thite and Bob Russell.".
- 2008050968 type "text".