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- 2008054902 contributor B11137343.
- 2008054902 contributor B11137344.
- 2008054902 created "c2009.".
- 2008054902 date "2009".
- 2008054902 date "c2009.".
- 2008054902 dateCopyrighted "c2009.".
- 2008054902 description "Animation -- Reinvention -- Decoration -- Camouflage -- Concierge -- Partnership -- Cult-like -- Luxury -- Air -- Air defense -- Scout's honor -- Firefighter -- Insight : understanding your customer -- Oversight : assessing your launch pad -- Spotlight : choosing a take their breath-away strategy -- Foresight : unearthing potential customer stressors -- Green light : launch lessons for leaders.".
- 2008054902 description "Includes bibliographical references (p. [281]-285) and index.".
- 2008054902 extent "x, 294 p. :".
- 2008054902 identifier "0470443502 (cloth : acid-free paper)".
- 2008054902 identifier "9780470443507 (cloth : acid-free paper)".
- 2008054902 issued "2009".
- 2008054902 issued "c2009.".
- 2008054902 language "eng".
- 2008054902 publisher "Hoboken, N.J. : John Wiley & Sons,".
- 2008054902 spatial "United States.".
- 2008054902 subject "658.8/12 22".
- 2008054902 subject "Consumer satisfaction United States.".
- 2008054902 subject "Customer loyalty United States.".
- 2008054902 subject "Customer services United States.".
- 2008054902 subject "HF5415.5 .B438 2009".
- 2008054902 subject "Service industries Customer services United States.".
- 2008054902 tableOfContents "Animation -- Reinvention -- Decoration -- Camouflage -- Concierge -- Partnership -- Cult-like -- Luxury -- Air -- Air defense -- Scout's honor -- Firefighter -- Insight : understanding your customer -- Oversight : assessing your launch pad -- Spotlight : choosing a take their breath-away strategy -- Foresight : unearthing potential customer stressors -- Green light : launch lessons for leaders.".
- 2008054902 title "Take their breath away : how imaginative service creates devoted customers / Chip R. Bell and John R. Patterson.".
- 2008054902 type "text".