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- 2008055729 contributor B11138349.
- 2008055729 created "c2009.".
- 2008055729 date "2009".
- 2008055729 date "c2009.".
- 2008055729 dateCopyrighted "c2009.".
- 2008055729 description "Includes bibliographical references and index.".
- 2008055729 extent "xiv, 256 p. :".
- 2008055729 identifier "0814413331".
- 2008055729 identifier "9780814413333".
- 2008055729 issued "2009".
- 2008055729 issued "c2009.".
- 2008055729 language "eng".
- 2008055729 publisher "New York : AMACOM,".
- 2008055729 subject "658.8/12 22".
- 2008055729 subject "Customer relations Management.".
- 2008055729 subject "Customer services.".
- 2008055729 subject "HF5415.5 .G672 2009".
- 2008055729 title "Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.".
- 2008055729 type "text".