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- 2009002120 contributor B11394933.
- 2009002120 created "2009.".
- 2009002120 date "2009".
- 2009002120 date "2009.".
- 2009002120 dateCopyrighted "2009.".
- 2009002120 description "Includes bibliographical references (p. 243-251) and index.".
- 2009002120 description "The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.".
- 2009002120 extent "273 p. ;".
- 2009002120 identifier "1576759016 (pbk. : alk. paper)".
- 2009002120 identifier "9781576759011 (pbk. : alk. paper)".
- 2009002120 isPartOf "A BK business book".
- 2009002120 isPartOf "BK business book.".
- 2009002120 issued "2009".
- 2009002120 issued "2009.".
- 2009002120 language "eng".
- 2009002120 publisher "San Francisco. : Berrett-Koehler Publishers,".
- 2009002120 subject "659.2 22".
- 2009002120 subject "Apologizing.".
- 2009002120 subject "Business communication.".
- 2009002120 subject "Corporate image.".
- 2009002120 subject "Corporations Public relations.".
- 2009002120 subject "Crisis management.".
- 2009002120 subject "HD59.2 .K34 2009".
- 2009002120 tableOfContents "The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.".
- 2009002120 title "Effective apology : mending fences, building bridges, and restoring trust / John Kador.".
- 2009002120 type "text".