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- 2009002468 contributor B11395369.
- 2009002468 created "c2009.".
- 2009002468 date "2009".
- 2009002468 date "c2009.".
- 2009002468 dateCopyrighted "c2009.".
- 2009002468 description "Includes bibliographical references (p. 271-282) and index.".
- 2009002468 extent "291 p. ;".
- 2009002468 identifier "1416546898".
- 2009002468 identifier "9781416546894".
- 2009002468 identifier 2009002468-b.html.
- 2009002468 identifier 2009002468-d.html.
- 2009002468 identifier 2009002468-s.html.
- 2009002468 issued "2009".
- 2009002468 issued "c2009.".
- 2009002468 language "eng".
- 2009002468 publisher "New York : Free Press,".
- 2009002468 subject "658.8/12 22".
- 2009002468 subject "Corporations Public relations.".
- 2009002468 subject "Customer relations.".
- 2009002468 subject "Customer services.".
- 2009002468 subject "HF5415.5 .Y47 2009".
- 2009002468 title "Your call is (not that) important to us : customer service and what it reveals about our world and our lives / Emily Yellin.".
- 2009002468 type "text".