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- 2009005647 contributor B11399298.
- 2009005647 contributor B11399299.
- 2009005647 created "c2009.".
- 2009005647 date "2009".
- 2009005647 date "c2009.".
- 2009005647 dateCopyrighted "c2009.".
- 2009005647 description "Includes bibliographical references and index.".
- 2009005647 description "What is this thing called process mapping? -- Process identification -- Information gathering -- Interviewing and map generation -- Map generation : an example -- Analysis -- Map analysis : an example -- Pitfalls and traps -- Customer mapping -- RACI matrices -- Enterprise risk management and process mapping -- Where do we go from here?".
- 2009005647 extent "xiii, 322 p. :".
- 2009005647 identifier "0470444584 (cloth)".
- 2009005647 identifier "9780470444580 (cloth)".
- 2009005647 issued "2009".
- 2009005647 issued "c2009.".
- 2009005647 language "eng".
- 2009005647 publisher "Hoboken, N.J. : Wiley,".
- 2009005647 subject "658.401 22".
- 2009005647 subject "658.8/12 22".
- 2009005647 subject "Consumer satisfaction.".
- 2009005647 subject "Customer relations.".
- 2009005647 subject "HF5415.335 .J33 2009".
- 2009005647 subject "Reengineering (Management)".
- 2009005647 tableOfContents "What is this thing called process mapping? -- Process identification -- Information gathering -- Interviewing and map generation -- Map generation : an example -- Analysis -- Map analysis : an example -- Pitfalls and traps -- Customer mapping -- RACI matrices -- Enterprise risk management and process mapping -- Where do we go from here?".
- 2009005647 title "Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller.".
- 2009005647 type "text".