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- 2009011277 contributor B11406148.
- 2009011277 created "c2010.".
- 2009011277 date "2010".
- 2009011277 date "c2010.".
- 2009011277 dateCopyrighted "c2010.".
- 2009011277 extent "viii, 224 p. :".
- 2009011277 identifier "0071632883 (alk. paper)".
- 2009011277 identifier "9780071632881 (alk. paper)".
- 2009011277 issued "2010".
- 2009011277 issued "c2010.".
- 2009011277 language "eng".
- 2009011277 publisher "New York : McGraw-Hill,".
- 2009011277 subject "658.8/12 22".
- 2009011277 subject "Consumer satisfaction.".
- 2009011277 subject "Customer relations.".
- 2009011277 subject "Customer services.".
- 2009011277 subject "HF5415.5 .C664 2010".
- 2009011277 title "The customer signs your paycheck / Frank Cooper.".
- 2009011277 type "text".