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- 2009017061 contributor B11413142.
- 2009017061 created "2009.".
- 2009017061 date "2009".
- 2009017061 date "2009.".
- 2009017061 dateCopyrighted "2009.".
- 2009017061 description "Includes bibliographical references and index.".
- 2009017061 extent "vi, 218 p. :".
- 2009017061 identifier "0749456418".
- 2009017061 identifier "9780749456412".
- 2009017061 identifier 2009017061-b.html.
- 2009017061 identifier 2009017061-d.html.
- 2009017061 identifier 2009017061-t.html.
- 2009017061 issued "2009".
- 2009017061 issued "2009.".
- 2009017061 language "eng".
- 2009017061 publisher "London ; Philadelphia : Kogan Page,".
- 2009017061 subject "658.8/12 22".
- 2009017061 subject "Customer relations.".
- 2009017061 subject "Customer services.".
- 2009017061 subject "HF5429 .B6636 2009".
- 2009017061 subject "Quality of products.".
- 2009017061 subject "Retail trade Management.".
- 2009017061 subject "Returning goods.".
- 2009017061 title "Aftersales management : creating a successful aftersales strategy to reduce costs, improve customer service and increase sales / David Brock.".
- 2009017061 type "text".