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- 2009018902 contributor B11415380.
- 2009018902 created "c2010.".
- 2009018902 date "2010".
- 2009018902 date "c2010.".
- 2009018902 dateCopyrighted "c2010.".
- 2009018902 extent "xiv, 177 p. :".
- 2009018902 identifier "0135064333 (alk. paper)".
- 2009018902 identifier "9780135064337 (alk. paper)".
- 2009018902 issued "2010".
- 2009018902 issued "c2010.".
- 2009018902 language "eng".
- 2009018902 publisher "Upper Saddle River, N.J. : Pearson Prentice Hall,".
- 2009018902 subject "658.8/12 22".
- 2009018902 subject "Customer services.".
- 2009018902 subject "HF5415.5 .H2897 2010".
- 2009018902 title "Customer service : a practical approach / Elaine K. Harris.".
- 2009018902 type "text".