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- 2009019192 contributor B11415724.
- 2009019192 created "c2010.".
- 2009019192 date "2010".
- 2009019192 date "c2010.".
- 2009019192 dateCopyrighted "c2010.".
- 2009019192 description "Includes bibliographical references and index.".
- 2009019192 extent "xii, 659 p. :".
- 2009019192 identifier "0470382414 (cloth)".
- 2009019192 identifier "9780470382417 (cloth)".
- 2009019192 issued "2010".
- 2009019192 issued "c2010.".
- 2009019192 language "eng".
- 2009019192 publisher "Hoboken, N.J. : John Wiley & Sons,".
- 2009019192 subject "658 22".
- 2009019192 subject "Computer networks Management.".
- 2009019192 subject "Customer services Information technology.".
- 2009019192 subject "Management science.".
- 2009019192 subject "Service industries Information technology.".
- 2009019192 subject "Service-oriented architecture (Computer science)".
- 2009019192 subject "Systems engineering.".
- 2009019192 subject "TK5105.5 .I685 2010".
- 2009019192 title "Introduction to service engineering / [edited by] Gavriel Salvendy and Waldemar Karwowski.".
- 2009019192 type "text".