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- 2009020220 contributor B11417003.
- 2009020220 contributor B11417004.
- 2009020220 created "c2010.".
- 2009020220 date "2010".
- 2009020220 date "c2010.".
- 2009020220 dateCopyrighted "c2010.".
- 2009020220 description "Improving service and lowering costs -- IT service lifecycle : improving business performance -- Adopting IT service management using ITIL -- IT financial management : the business of IT -- IT business cases : realizing IT value -- IT performance management : defining success -- IT business skills : enabling customer outcomes -- Success stories : improving service and lowering costs -- Going forward.".
- 2009020220 description "Includes bibliographical references and index.".
- 2009020220 extent "xxiv, 292 p. :".
- 2009020220 identifier "0137000618 (pbk. : alk. paper)".
- 2009020220 identifier "9780137000616 (pbk. : alk. paper)".
- 2009020220 issued "2010".
- 2009020220 issued "c2010.".
- 2009020220 language "eng".
- 2009020220 publisher "Upper Saddle River, NJ : IBM Press,".
- 2009020220 subject "004.068 22".
- 2009020220 subject "HD62.37 .R928 2010".
- 2009020220 subject "High technology industries Management.".
- 2009020220 subject "Success in business.".
- 2009020220 tableOfContents "Improving service and lowering costs -- IT service lifecycle : improving business performance -- Adopting IT service management using ITIL -- IT financial management : the business of IT -- IT business cases : realizing IT value -- IT performance management : defining success -- IT business skills : enabling customer outcomes -- Success stories : improving service and lowering costs -- Going forward.".
- 2009020220 title "The business of IT : how to improve service and lower costs / Robert Ryan and Tim Raducha-Grace.".
- 2009020220 type "text".