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- 2009025625 contributor B11423600.
- 2009025625 created "c2010.".
- 2009025625 date "2010".
- 2009025625 date "c2010.".
- 2009025625 dateCopyrighted "c2010.".
- 2009025625 description "From dread to said -- Healthy heads, healthy hearts, healthy words -- Personalities and feelings -- Professional maturity -- Shooting straight from the mouth -- Employee to boss -- Coworker to coworker -- Boss to employee -- Employee to customer/client -- Closure -- Dreaded conversations in action.".
- 2009025625 extent "x, 213 p. :".
- 2009025625 identifier "0071630252 (alk. paper)".
- 2009025625 identifier "9780071630252 (alk. paper)".
- 2009025625 issued "2010".
- 2009025625 issued "c2010.".
- 2009025625 language "eng".
- 2009025625 publisher "New York : McGraw-Hill,".
- 2009025625 subject "650.1/3 22".
- 2009025625 subject "HF5548.8 .F55 2010".
- 2009025625 subject "Language in the workplace.".
- 2009025625 subject "Psychology, Industrial.".
- 2009025625 subject "Work environment.".
- 2009025625 tableOfContents "From dread to said -- Healthy heads, healthy hearts, healthy words -- Personalities and feelings -- Professional maturity -- Shooting straight from the mouth -- Employee to boss -- Coworker to coworker -- Boss to employee -- Employee to customer/client -- Closure -- Dreaded conversations in action.".
- 2009025625 title "Surviving dreaded conversations : talk through any difficult situation at work / Donna Flagg.".
- 2009025625 type "text".