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- 2009035143 contributor B11435147.
- 2009035143 created "c2010.".
- 2009035143 date "2010".
- 2009035143 date "c2010.".
- 2009035143 dateCopyrighted "c2010.".
- 2009035143 description "Includes bibliographical references and index.".
- 2009035143 extent "xviii, 286 p. :".
- 2009035143 identifier "0470487852 (cloth)".
- 2009035143 identifier "9780470487853 (cloth)".
- 2009035143 issued "2010".
- 2009035143 issued "c2010.".
- 2009035143 language "eng".
- 2009035143 publisher "Hoboken, N.J. : Wiley,".
- 2009035143 subject "658.8/72 22".
- 2009035143 subject "Business referrals.".
- 2009035143 subject "Customer relations.".
- 2009035143 subject "Customer services.".
- 2009035143 subject "HF5415.5 .J33 2010".
- 2009035143 title "Flip the funnel : how to use existing customers to gain new ones / Joseph Jaffe.".
- 2009035143 type "text".