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- 2009037788 contributor B11438329.
- 2009037788 contributor B11438330.
- 2009037788 created "c2010.".
- 2009037788 date "2010".
- 2009037788 date "c2010.".
- 2009037788 dateCopyrighted "c2010.".
- 2009037788 description "Includes bibliographical references (p. 411-429) and index.".
- 2009037788 extent "xv, 440 p. :".
- 2009037788 identifier "1567933270 (alk. paper)".
- 2009037788 identifier "9781567933277 (alk. paper)".
- 2009037788 isPartOf "ACHE management series".
- 2009037788 isPartOf "Management series (Ann Arbor, Mich.)".
- 2009037788 issued "2010".
- 2009037788 issued "c2010.".
- 2009037788 language "eng".
- 2009037788 publisher "Chicago : Health Administration Press,".
- 2009037788 subject "362.1068 22".
- 2009037788 subject "Customer relations.".
- 2009037788 subject "Medical care Customer services.".
- 2009037788 subject "Patient satisfaction.".
- 2009037788 subject "R727 .F684 2010".
- 2009037788 title "Achieving service excellence : strategies for healthcare / Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton.".
- 2009037788 type "text".