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- 2009045418 contributor B11447521.
- 2009045418 contributor B11447522.
- 2009045418 contributor B11447523.
- 2009045418 created "c2009.".
- 2009045418 date "2009".
- 2009045418 date "c2009.".
- 2009045418 dateCopyrighted "c2009.".
- 2009045418 description "How to use this book -- Veterinary communication -- Communication protocols and clinical communication skills -- Communication protocols -- Clinical communication skills -- Nonverbal communication skills -- Verbal communication skills -- A note about email and telephone conversations -- Common situations -- Dealing with emergencies -- Dealing with financial constraints -- Dealing with mistakes, accidents, or unexpected outcomes -- Dealing with angry clients -- Dealing with complaining clients -- Dealing with anxious clients -- Dealing with indecisive clients -- Working with children -- Dealing with euthanasia appointments -- Dealing with grieving clients.".
- 2009045418 description "Includes bibliographical references (p. 87-90).".
- 2009045418 extent "xx, 22 p. ;".
- 2009045418 identifier "9781583261163 (pbk. : alk. paper)".
- 2009045418 issued "2009".
- 2009045418 issued "c2009.".
- 2009045418 language "eng".
- 2009045418 publisher "Lakewood, Colo. : American Animal Hospital Association Press,".
- 2009045418 subject "636.089/0696 22".
- 2009045418 subject "Animal Technicians psychology.".
- 2009045418 subject "Bonding, Human-Pet.".
- 2009045418 subject "Communication.".
- 2009045418 subject "Interpersonal communication.".
- 2009045418 subject "Pet owners Psychology.".
- 2009045418 subject "Professional-Patient Relations.".
- 2009045418 subject "SF745 .L34 2009".
- 2009045418 subject "Veterinarian and client.".
- 2009045418 subject "Veterinarians psychology.".
- 2009045418 subject "Veterinary Medicine methods.".
- 2009045418 subject "Veterinary medicine.".
- 2009045418 tableOfContents "How to use this book -- Veterinary communication -- Communication protocols and clinical communication skills -- Communication protocols -- Clinical communication skills -- Nonverbal communication skills -- Verbal communication skills -- A note about email and telephone conversations -- Common situations -- Dealing with emergencies -- Dealing with financial constraints -- Dealing with mistakes, accidents, or unexpected outcomes -- Dealing with angry clients -- Dealing with complaining clients -- Dealing with anxious clients -- Dealing with indecisive clients -- Working with children -- Dealing with euthanasia appointments -- Dealing with grieving clients.".
- 2009045418 title "Connecting with clients : practical communication for 10 common situations / Dana Durrance, Laurel Lagoni.".
- 2009045418 type "text".