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- 2009045962 contributor B11448164.
- 2009045962 created "c2010.".
- 2009045962 date "2010".
- 2009045962 date "c2010.".
- 2009045962 dateCopyrighted "c2010.".
- 2009045962 description "Includes bibliographical references and index.".
- 2009045962 extent "xxx, 690 p. :".
- 2009045962 identifier "0470423323 (cloth)".
- 2009045962 identifier "9780470423325 (cloth)".
- 2009045962 issued "2010".
- 2009045962 issued "c2010.".
- 2009045962 language "eng".
- 2009045962 publisher "Hoboken, N.J. : John Wiley & Sons,".
- 2009045962 subject "Management information systems.".
- 2009045962 subject "Service industries Information technology Management.".
- 2009045962 subject "Systems engineering.".
- 2009045962 subject "TA168 .C39 2010".
- 2009045962 title "Service systems management and engineering : creating strategic differentiation and operational excellence / C. M. Chang.".
- 2009045962 type "text".