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- 2009285275 contributor B11467266.
- 2009285275 contributor B11467267.
- 2009285275 created "2008.".
- 2009285275 date "2008".
- 2009285275 date "2008.".
- 2009285275 dateCopyrighted "2008.".
- 2009285275 description "Includes bibliographical references and index.".
- 2009285275 extent "xxiv, 400 p. :".
- 2009285275 identifier "0738431192".
- 2009285275 isPartOf "IBM redbooks".
- 2009285275 issued "2008".
- 2009285275 issued "2008.".
- 2009285275 language "eng".
- 2009285275 publisher "[United States?] : IBM, International Technical Support Organization,".
- 2009285275 subject "004.068 22".
- 2009285275 subject "IBM software.".
- 2009285275 subject "Information resources management.".
- 2009285275 subject "Information technology Management.".
- 2009285275 subject "T58.64 .I443 2008".
- 2009285275 title "Implementing IBM Tivoli service request manager v7.1 service desk / [Vasfi Gucer ... [et al.]].".
- 2009285275 type "text".