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- 2009367008 contributor B11536872.
- 2009367008 created "c2008.".
- 2009367008 date "2008".
- 2009367008 date "c2008.".
- 2009367008 dateCopyrighted "c2008.".
- 2009367008 description "Includes bibliographical references (p. 169-172).".
- 2009367008 extent "xvii, 176 p. :".
- 2009367008 identifier "9781902505886 (pbk.)".
- 2009367008 identifier 2009367008.html.
- 2009367008 issued "2008".
- 2009367008 issued "c2008.".
- 2009367008 language "eng".
- 2009367008 publisher "Swindon : BCS,".
- 2009367008 subject "Business information services.".
- 2009367008 subject "HF54.5 .M55 2008".
- 2009367008 subject "Information technology Management.".
- 2009367008 title "Business-focused IT and service excellence / David Miller.".
- 2009367008 type "text".