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- 2010000230 contributor B11736746.
- 2010000230 contributor B11736747.
- 2010000230 created "c2011.".
- 2010000230 date "2011".
- 2010000230 date "c2011.".
- 2010000230 dateCopyrighted "c2011.".
- 2010000230 extent "xvii, 541 p. :".
- 2010000230 identifier "9780073403359 (alk. paper)".
- 2010000230 isPartOf "The McGraw-Hill/Irwin series operations and decision sciences".
- 2010000230 issued "2011".
- 2010000230 issued "c2011.".
- 2010000230 language "eng".
- 2010000230 publisher "New York : McGraw-Hill,".
- 2010000230 subject "658 22".
- 2010000230 subject "HD9980.5 .F549 2011".
- 2010000230 subject "Service industries Management.".
- 2010000230 title "Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.".
- 2010000230 type "text".