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- 2010004100 contributor B11741426.
- 2010004100 created "c2010.".
- 2010004100 date "2010".
- 2010004100 date "c2010.".
- 2010004100 dateCopyrighted "c2010.".
- 2010004100 description "Setting the tone for customer advocacy / Jeb Dasteel -- Personalize the customer's perspective / Barbara D. Stinnett -- Communicate your initial and ongoing value / Dave Mabon -- The tale of two service initiatives / Tammy McLeod -- In fast moving markets, stay close to your customer / Rudy Vidal -- Engage your customers to grow your business / Dan Wittner -- Satisfying customers / Sir John Egan -- Always ask the consumer / Lord Karan Bilimoria -- Listen to the changing needs of the consumer / Paul Skinner -- Service beyond the call of duty / Gerry Roche -- Maintaining customer service when you scale / Richard T. Santulli -- Using customer interactions to improve your business / Maxine Clark -- Customers give you feedback every day / William Lamar, Jr. -- Look to your consumers for innovation / William Johnson.".
- 2010004100 extent "x, 99 p. ;".
- 2010004100 identifier "1422139883 (pbk. : alk. paper)".
- 2010004100 identifier "9781422139882 (pbk. : alk. paper)".
- 2010004100 isPartOf "Lessons learned series (Boston, Mass.)".
- 2010004100 isPartOf "The lessons learned series".
- 2010004100 issued "2010".
- 2010004100 issued "c2010.".
- 2010004100 language "eng".
- 2010004100 publisher "Boston, Mass. : Les50ns,".
- 2010004100 subject "658.8/12 22".
- 2010004100 subject "Consumer satisfaction.".
- 2010004100 subject "Customer relations Management.".
- 2010004100 subject "HF5415.5 .M1563 2010".
- 2010004100 tableOfContents "Setting the tone for customer advocacy / Jeb Dasteel -- Personalize the customer's perspective / Barbara D. Stinnett -- Communicate your initial and ongoing value / Dave Mabon -- The tale of two service initiatives / Tammy McLeod -- In fast moving markets, stay close to your customer / Rudy Vidal -- Engage your customers to grow your business / Dan Wittner -- Satisfying customers / Sir John Egan -- Always ask the consumer / Lord Karan Bilimoria -- Listen to the changing needs of the consumer / Paul Skinner -- Service beyond the call of duty / Gerry Roche -- Maintaining customer service when you scale / Richard T. Santulli -- Using customer interactions to improve your business / Maxine Clark -- Customers give you feedback every day / William Lamar, Jr. -- Look to your consumers for innovation / William Johnson.".
- 2010004100 title "Making customers matter.".
- 2010004100 type "text".