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- 2010012427 contributor B11751498.
- 2010012427 contributor B11751499.
- 2010012427 created "c2010.".
- 2010012427 date "2010".
- 2010012427 date "c2010.".
- 2010012427 dateCopyrighted "c2010.".
- 2010012427 description "Includes bibliographical references and indexes.".
- 2010012427 description "Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the HERO compact -- Is your company ready for HEROes? -- Leading and managing HEROes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered.".
- 2010012427 extent "viii, 252 p. :".
- 2010012427 identifier "1422155633 (hc : alk. paper)".
- 2010012427 identifier "9781422155639 (hc : alk. paper)".
- 2010012427 issued "2010".
- 2010012427 issued "c2010.".
- 2010012427 language "eng".
- 2010012427 publisher "Boston, Mass. : Harvard Business Press,".
- 2010012427 subject "658.4/038 22".
- 2010012427 subject "Business enterprises Technological innovations.".
- 2010012427 subject "Customer services Technological innovations.".
- 2010012427 subject "HD45 .B412 2010".
- 2010012427 subject "Online social networks Economic aspects.".
- 2010012427 subject "Technological innovations Management.".
- 2010012427 tableOfContents "Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the HERO compact -- Is your company ready for HEROes? -- Leading and managing HEROes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered.".
- 2010012427 title "Empowered : unleash your employees, energize your customers, transform your business / Josh Bernoff, Ted Schadler.".
- 2010012427 type "text".