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- 2010013767 contributor B11753127.
- 2010013767 created "2011.".
- 2010013767 date "2011".
- 2010013767 date "2011.".
- 2010013767 dateCopyrighted "2011.".
- 2010013767 description "Includes bibliographical references and index.".
- 2010013767 extent "xvi, 109 p. :".
- 2010013767 identifier "0203841980 (ebook)".
- 2010013767 identifier "0415996015 (hardback : alk. paper)".
- 2010013767 identifier "9780203841983 (ebook)".
- 2010013767 identifier "9780415996013 (hardback : alk. paper)".
- 2010013767 issued "2011".
- 2010013767 issued "2011.".
- 2010013767 language "eng".
- 2010013767 publisher "New York : Routledge,".
- 2010013767 spatial "United States.".
- 2010013767 subject "332.1/70688 22".
- 2010013767 subject "Bank loans United States.".
- 2010013767 subject "Consumer credit United States.".
- 2010013767 subject "Financial institutions Customer service.".
- 2010013767 subject "HG3756.U54 L83 2011".
- 2010013767 subject "Mortgage loans United States.".
- 2010013767 title "Protecting main street : measuring the customer experience in financial services for business and public policy / Paul C. Lubin.".
- 2010013767 type "text".