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- 2010019183 contributor B11759653.
- 2010019183 created "c2010.".
- 2010019183 date "2010".
- 2010019183 date "c2010.".
- 2010019183 dateCopyrighted "c2010.".
- 2010019183 description "Includes bibliographical references and index.".
- 2010019183 description "Introduction -- Defining and analyzing customer requirements -- Quality management principles -- Defining and documenting processes -- Assessing process maturity -- Process design and improvement steps -- Process design and improvement tools and techniques -- Producing meaningful metrics -- Managing organizational change -- IT service management technologies.".
- 2010019183 extent "xxi, 232 p. :".
- 2010019183 identifier "9781604270495 (hardcover : alk. paper)".
- 2010019183 issued "2010".
- 2010019183 issued "c2010.".
- 2010019183 language "eng".
- 2010019183 publisher "Ft. Lauderdale, FL : J. Ross Pub.,".
- 2010019183 subject "004.068 22".
- 2010019183 subject "HD30.2 .K6293 2010".
- 2010019183 subject "Information resources management.".
- 2010019183 subject "Information technology Management.".
- 2010019183 subject "Information technology Quality control.".
- 2010019183 subject "Organizational change.".
- 2010019183 tableOfContents "Introduction -- Defining and analyzing customer requirements -- Quality management principles -- Defining and documenting processes -- Assessing process maturity -- Process design and improvement steps -- Process design and improvement tools and techniques -- Producing meaningful metrics -- Managing organizational change -- IT service management technologies.".
- 2010019183 title "The ITSm process design guide : developing, reengineering, and improving IT service management / Donna Knapp.".
- 2010019183 type "text".