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- 2010020891 contributor B11761675.
- 2010020891 created "c2010.".
- 2010020891 date "2010".
- 2010020891 date "c2010.".
- 2010020891 dateCopyrighted "c2010.".
- 2010020891 description "First days in the job -- Demeanour : settting the tone -- Leadership principles -- Trusting your instincts -- Focusing on what matters -- Managing meetings -- Time management -- You and your boss -- Setting and selling a vision -- Leading strategy -- International markets and strategy -- Leadership priorities -- Defining your leadership team -- Managing your leadership team -- Your team is more skilled than you -- Team members in other countries -- Credibility from repetition -- Resistance to change -- Making the right things happen at the right time -- Staff meetings -- Collaborating with sister businesses -- Managing change -- People performance management -- Interpersonal conflict -- The difficult interview -- Objectives and incentives -- The importance of the customer -- The customer journey 1: customer experience -- The customer journey 2: technology journey -- Sell! sell! sell! -- Marketing is everyone -- Branding and organisational identity -- Leading product development -- Internet transformations -- Building relationships -- Supplier strategies -- Managing costs -- The knowledge premium -- Awaydays -- Seeking feedback -- Human resources -- Technology resources -- Learning resources.".
- 2010020891 extent "xvi, 296 p. ;".
- 2010020891 identifier "9780273732044 (pbk.)".
- 2010020891 issued "2010".
- 2010020891 issued "c2010.".
- 2010020891 language "eng".
- 2010020891 publisher "New York : Pearson Financial Times,".
- 2010020891 subject "658.4/092 22".
- 2010020891 subject "HD57.7 .A528 2010".
- 2010020891 subject "Leadership Handbooks, manuals, etc.".
- 2010020891 tableOfContents "First days in the job -- Demeanour : settting the tone -- Leadership principles -- Trusting your instincts -- Focusing on what matters -- Managing meetings -- Time management -- You and your boss -- Setting and selling a vision -- Leading strategy -- International markets and strategy -- Leadership priorities -- Defining your leadership team -- Managing your leadership team -- Your team is more skilled than you -- Team members in other countries -- Credibility from repetition -- Resistance to change -- Making the right things happen at the right time -- Staff meetings -- Collaborating with sister businesses -- Managing change -- People performance management -- Interpersonal conflict -- The difficult interview -- Objectives and incentives -- The importance of the customer -- The customer journey 1: customer experience -- The customer journey 2: technology journey -- Sell! sell! sell! -- Marketing is everyone -- Branding and organisational identity -- Leading product development -- Internet transformations -- Building relationships -- Supplier strategies -- Managing costs -- The knowledge premium -- Awaydays -- Seeking feedback -- Human resources -- Technology resources -- Learning resources.".
- 2010020891 title "The leadership book / Mark Anderson.".
- 2010020891 type "text".