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- 2010023892 contributor B11765241.
- 2010023892 created "2011.".
- 2010023892 date "2011".
- 2010023892 date "2011.".
- 2010023892 dateCopyrighted "2011.".
- 2010023892 description "An introduction to customer care -- How managers need to drive and support a service strategy -- Listening to customers -- Implementing a service excellence strategy -- Empowerment and ownership -- The internal customer -- Training and development for customer service -- Communications -- Recognition and reward -- Sustaining a customer focus.".
- 2010023892 description "Includes bibliographical references and index.".
- 2010023892 extent "viii, 278 p. :".
- 2010023892 identifier "0749453516".
- 2010023892 identifier "0749457058".
- 2010023892 identifier "9780749453510".
- 2010023892 identifier "9780749457051".
- 2010023892 identifier 2010023892-b.html.
- 2010023892 identifier 2010023892-d.html.
- 2010023892 issued "2011".
- 2010023892 issued "2011.".
- 2010023892 language "eng".
- 2010023892 publisher "London ; Philadelphia : Kogan Page,".
- 2010023892 subject "658.8/12 22".
- 2010023892 subject "Customer relations.".
- 2010023892 subject "Customer services.".
- 2010023892 subject "HF5415.5 .C6635 2011".
- 2010023892 subject "Total quality management.".
- 2010023892 tableOfContents "An introduction to customer care -- How managers need to drive and support a service strategy -- Listening to customers -- Implementing a service excellence strategy -- Empowerment and ownership -- The internal customer -- Training and development for customer service -- Communications -- Recognition and reward -- Sustaining a customer focus.".
- 2010023892 title "Customer care excellence : how to create an effective customer focus / Sarah Cook.".
- 2010023892 type "text".