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- 2010025352 contributor B11766991.
- 2010025352 created "c2011.".
- 2010025352 date "2011".
- 2010025352 date "c2011.".
- 2010025352 dateCopyrighted "c2011.".
- 2010025352 extent "xvi, 248 p. :".
- 2010025352 identifier "007174083X (alk. paper)".
- 2010025352 identifier "9780071740838 (alk. paper)".
- 2010025352 issued "2011".
- 2010025352 issued "c2011.".
- 2010025352 language "eng".
- 2010025352 publisher "New York : McGraw-Hill,".
- 2010025352 subject "658.8/12 22".
- 2010025352 subject "Consumer profiling.".
- 2010025352 subject "Customer relations.".
- 2010025352 subject "Database marketing.".
- 2010025352 subject "HF5415.55 .R66 2011".
- 2010025352 subject "Relationship marketing.".
- 2010025352 title "Voice-of-the-customer marketing : a revolutionary five-step process to create customers who care, spend, and stay / Ernan Roman.".
- 2010025352 type "text".