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- 2010027042 contributor B11769010.
- 2010027042 contributor B11769011.
- 2010027042 created "c2011.".
- 2010027042 date "2011".
- 2010027042 date "c2011.".
- 2010027042 dateCopyrighted "c2011.".
- 2010027042 description "Evolution of relationships with customers -- The thinking behind customer relationships -- Customer relationships : basic building blocks of IDIC and trust -- Identifying customers -- Differentiating customers : some customers are worth more than others.".
- 2010027042 description "Includes bibliographical references and index.".
- 2010027042 extent "xv, 512 p. :".
- 2010027042 identifier "0470423471 (cloth)".
- 2010027042 identifier "9780470423479 (cloth)".
- 2010027042 issued "2011".
- 2010027042 issued "c2011.".
- 2010027042 language "eng".
- 2010027042 publisher "Hoboken, N.J. : Wiley,".
- 2010027042 subject "658.8/12 22".
- 2010027042 subject "Consumers' preferences.".
- 2010027042 subject "Customer relations Management.".
- 2010027042 subject "HF5415.5 .P458 2011".
- 2010027042 subject "Information storage and retrieval systems Marketing.".
- 2010027042 subject "Relationship marketing.".
- 2010027042 tableOfContents "Evolution of relationships with customers -- The thinking behind customer relationships -- Customer relationships : basic building blocks of IDIC and trust -- Identifying customers -- Differentiating customers : some customers are worth more than others.".
- 2010027042 title "Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers.".
- 2010027042 type "text".