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- 2010034667 contributor B11778231.
- 2010034667 created "c2011.".
- 2010034667 date "2011".
- 2010034667 date "c2011.".
- 2010034667 dateCopyrighted "c2011.".
- 2010034667 extent "xviii, 235 p. :".
- 2010034667 identifier "0470907398 (cloth)".
- 2010034667 identifier "9780470907399 (cloth)".
- 2010034667 issued "2011".
- 2010034667 issued "c2011.".
- 2010034667 language "eng".
- 2010034667 publisher "Hoboken, N.J. : Wiley,".
- 2010034667 subject "658.8/12 22".
- 2010034667 subject "Customer relations Management.".
- 2010034667 subject "Customer services.".
- 2010034667 subject "HF5415.5 .A96 2011".
- 2010034667 title "It's the customer, stupid! : 34 wake-up calls to help you stay client-focused / Michael Aun.".
- 2010034667 type "text".