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- 2010046786 contributor B11792775.
- 2010046786 created "c2011.".
- 2010046786 date "2011".
- 2010046786 date "c2011.".
- 2010046786 dateCopyrighted "c2011.".
- 2010046786 description "Putting together a social media team -- Examples of how it doesn't work (and what happens) -- Before the explosion: winning your customer -- Customer service is a way of life -- Social media damage control: stopping small problems from becoming big ones -- Making customer addicts online: best practices that work! -- Keeping the addiction going -- Monitoring your successes and failures -- Putting it all together: what did we learn?".
- 2010046786 extent "ix, 189 p. :".
- 2010046786 identifier "078974709X".
- 2010046786 identifier "9780789747099".
- 2010046786 issued "2011".
- 2010046786 issued "c2011.".
- 2010046786 language "eng".
- 2010046786 publisher "Indianapolis, Ind. : Que,".
- 2010046786 subject "658.8/12 22".
- 2010046786 subject "Customer services.".
- 2010046786 subject "HF5415.5 .S5194 2011".
- 2010046786 subject "Internet marketing.".
- 2010046786 subject "Online social networks.".
- 2010046786 subject "Social media.".
- 2010046786 tableOfContents "Putting together a social media team -- Examples of how it doesn't work (and what happens) -- Before the explosion: winning your customer -- Customer service is a way of life -- Social media damage control: stopping small problems from becoming big ones -- Making customer addicts online: best practices that work! -- Keeping the addiction going -- Monitoring your successes and failures -- Putting it all together: what did we learn?".
- 2010046786 title "Customer service : new rules for a social media world / Peter Shankman.".
- 2010046786 type "text".