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- 2010048859 contributor B11795249.
- 2010048859 created "c2012.".
- 2010048859 date "2012".
- 2010048859 date "c2012.".
- 2010048859 dateCopyrighted "c2012.".
- 2010048859 description "Includes bibliographical references and index.".
- 2010048859 extent "xix, 394 p. :".
- 2010048859 identifier "0073397113 (pbk. : alk. paper)".
- 2010048859 identifier "9780073397115 (pbk. : alk. paper)".
- 2010048859 isPartOf "Connect, learn, succeed".
- 2010048859 issued "2012".
- 2010048859 issued "c2012.".
- 2010048859 language "eng".
- 2010048859 publisher "New York : McGraw-Hill,".
- 2010048859 subject "658.8/12 22".
- 2010048859 subject "Customer services.".
- 2010048859 subject "HF5415.5 .L83 2012".
- 2010048859 title "Customer service : skills for success / Robert W. Lucas.".
- 2010048859 type "text".