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- 2010053596 contributor B11801026.
- 2010053596 created "c2011.".
- 2010053596 date "2011".
- 2010053596 date "c2011.".
- 2010053596 dateCopyrighted "c2011.".
- 2010053596 description "Introduction: the power within -- Dial H for human being : mastering the customer service call -- Poisoned pen : writing a successful complaint letter -- Brave new world : harnessing the power of the internet -- A royal pain : getting the health insurance you've paid for -- The unfriendly skies : troubleshooting your travels -- Tough little guys : avoiding contractor cons -- The peoples' court : navigating small claims court -- Power struggle : battling the big, bad utilities -- Uncivil servants : getting your government to work for you -- Money business : holding your bank accountable -- Credit crunch : getting a handle on your history -- Stop, thief : protecting your identity -- Car talk : keeping dealers and mechanics honest -- Lotto letdown : saying no to Nigerian royalty and other scams -- The silk-lined coffin : planning a funeral without being exploited -- Becoming your own problem solver.".
- 2010053596 extent "xii, 258 p. ;".
- 2010053596 identifier "9780062009883".
- 2010053596 issued "2011".
- 2010053596 issued "c2011.".
- 2010053596 language "eng".
- 2010053596 publisher "New York, NY : HaperPaperbacks,".
- 2010053596 subject "381.3/4 22".
- 2010053596 subject "Consumer complaints.".
- 2010053596 subject "Customer relations.".
- 2010053596 subject "Customer services.".
- 2010053596 subject "HF5415.5 .Y38 2011".
- 2010053596 tableOfContents "Introduction: the power within -- Dial H for human being : mastering the customer service call -- Poisoned pen : writing a successful complaint letter -- Brave new world : harnessing the power of the internet -- A royal pain : getting the health insurance you've paid for -- The unfriendly skies : troubleshooting your travels -- Tough little guys : avoiding contractor cons -- The peoples' court : navigating small claims court -- Power struggle : battling the big, bad utilities -- Uncivil servants : getting your government to work for you -- Money business : holding your bank accountable -- Credit crunch : getting a handle on your history -- Stop, thief : protecting your identity -- Car talk : keeping dealers and mechanics honest -- Lotto letdown : saying no to Nigerian royalty and other scams -- The silk-lined coffin : planning a funeral without being exploited -- Becoming your own problem solver.".
- 2010053596 title "What's your problem? / Jon Yates.".
- 2010053596 type "text".