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- 2010054387 alternative "Harvard business review.".
- 2010054387 created "c2011.".
- 2010054387 date "2011".
- 2010054387 date "c2011.".
- 2010054387 dateCopyrighted "c2011.".
- 2010054387 description "Includes bibliographical references and index.".
- 2010054387 description "Machine generated contents note: Stop Trying to Delight Your Customers / Nicholas Toman -- Companies and the Customers Who Hate Them / Youngme Moon -- The One Number You Need to Grow / Frederick F. Reichheld -- Putting the Service-Profit Chain to Work / Leonard A. Schlesinger -- The Mismanagement of Customer Loyalty / V. Kumar -- CRM Done Right / Dianne Ledingham -- Diamonds in the Data Mine / Gary Loveman -- Want to Perfect Your Company's Service? Use Behavioral Science / Sriram Dasu -- Best Face Forward / Bernard J. Jaworski.".
- 2010054387 extent "221 p. :".
- 2010054387 identifier "1422162524 (alk. paper)".
- 2010054387 identifier "9781422162521 (alk. paper)".
- 2010054387 isPartOf "Harvard business review paperback series".
- 2010054387 isPartOf "Harvard business review paperback series.".
- 2010054387 issued "2011".
- 2010054387 issued "c2011.".
- 2010054387 language "eng".
- 2010054387 publisher "Boston, Mass. : Harvard Business Review Press,".
- 2010054387 subject "658.8/343 22".
- 2010054387 subject "Customer loyalty.".
- 2010054387 subject "Customer relations.".
- 2010054387 subject "HF5415.525 .H37 2011".
- 2010054387 tableOfContents "Machine generated contents note: Stop Trying to Delight Your Customers / Nicholas Toman -- Companies and the Customers Who Hate Them / Youngme Moon -- The One Number You Need to Grow / Frederick F. Reichheld -- Putting the Service-Profit Chain to Work / Leonard A. Schlesinger -- The Mismanagement of Customer Loyalty / V. Kumar -- CRM Done Right / Dianne Ledingham -- Diamonds in the Data Mine / Gary Loveman -- Want to Perfect Your Company's Service? Use Behavioral Science / Sriram Dasu -- Best Face Forward / Bernard J. Jaworski.".
- 2010054387 title "Harvard business review on increasing customer loyalty.".
- 2010054387 type "text".