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- 2010530636 contributor B12029422.
- 2010530636 contributor B12029423.
- 2010530636 created "c2010.".
- 2010530636 date "2010".
- 2010530636 date "c2010.".
- 2010530636 dateCopyrighted "c2010.".
- 2010530636 description "Includes bibliographical references (p. 157-159).".
- 2010530636 extent "165 p. ;".
- 2010530636 identifier "9782764012468 (pbk.)".
- 2010530636 isPartOf "Collection Affaires".
- 2010530636 issued "2010".
- 2010530636 issued "c2010.".
- 2010530636 language "fre".
- 2010530636 publisher "Montréal : Éditions Quebecor,".
- 2010530636 subject "658.8/12 22".
- 2010530636 subject "Customer relations.".
- 2010530636 subject "Customer services.".
- 2010530636 subject "HF5415.5 .C64 2010".
- 2010530636 subject "Interpersonal communication.".
- 2010530636 subject "Relationship marketing.".
- 2010530636 title "Bien servir ses clients / René-Louis Comtois, Louise Laurent.".
- 2010530636 type "text".