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- 2010537103 alternative "Harvard business review.".
- 2010537103 contributor B12035727.
- 2010537103 contributor B12035728.
- 2010537103 created "c2009.".
- 2010537103 date "2009".
- 2010537103 date "c2009.".
- 2010537103 dateCopyrighted "c2009.".
- 2010537103 extent "v, 85 p. ;".
- 2010537103 identifier "142214027X (pbk.)".
- 2010537103 identifier "9781422140277 (pbk.)".
- 2010537103 isPartOf "Harvard business review classics".
- 2010537103 isPartOf "Harvard business review classics.".
- 2010537103 issued "2009".
- 2010537103 issued "c2009.".
- 2010537103 language "eng".
- 2010537103 publisher "Boston, Mass. : Harvard Business Press,".
- 2010537103 subject "658.812 22".
- 2010537103 subject "Customer equity.".
- 2010537103 subject "Customer loyalty.".
- 2010537103 subject "Customer services.".
- 2010537103 subject "HF5415.527 .P56 2009".
- 2010537103 title "Do you want to keep your customers forever? / B. Joseph Pine II, Don Peppers, and Martha Rogers.".
- 2010537103 type "text".