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- 2010928593 contributor B12090057.
- 2010928593 created "c2011.".
- 2010928593 date "2011".
- 2010928593 date "c2011.".
- 2010928593 dateCopyrighted "c2011.".
- 2010928593 description "Knowing yourself : the first tool of de-escalation. Calm yourself ; Parasympathetic nervous system ; Calm is not doing nothing ; Counter-transference and anger ; Identify and calm your anger -- Listening to frustration. Listening ; Active listening ; Acknowledge anger ; Empathy ; Verbalize anger ; Clarification ; Problem solving ; Tips for effective listening -- Defensive anger. Defuse defensive anger ; Validate defensive anger ; Set limits to anger ; Narcissistic anger ; Know your limits -- Difficult angry people. Disengage the difficult person's contest ; Defuse difficult anger ; Keep your anger in check -- Hostility. Hostile body language ; Defuse hostility ; Defuse hostile anger ; Signs of hostility -- Rage. Control rage ; Defuse rage ; Stay in control -- Threats. Threat assessment ; Defuse threatening anger ; Be prepared ; Do not threaten back ; Acknowledge threat ; Alternative solutions ; Establish consequences ; Deal with threatening behavior ; Sociopathy ; Defuse the sociopath ; Psychosis ; Defuse the Psychotic ; Substance abuse and aggression ; Defuse alcohol/drug induced anger ; Provide alternative options -- Violence. Protect yourself ; Try to stay calm ; Face your assailant ; Use self-defense ; Learn self-protection -- Post assault debriefing. Assess your encounter with an angry person.".
- 2010928593 extent "212 p. ;".
- 2010928593 identifier "0882823493".
- 2010928593 identifier "9780882823492".
- 2010928593 issued "2011".
- 2010928593 issued "c2011.".
- 2010928593 language "eng".
- 2010928593 publisher "Far Hills, NJ : New Horizon Press,".
- 2010928593 subject "152.4/7 22".
- 2010928593 subject "Anger.".
- 2010928593 subject "BF575.A5 F382 2011".
- 2010928593 subject "Bullying.".
- 2010928593 subject "Interpersonal relations.".
- 2010928593 subject "Invective.".
- 2010928593 tableOfContents "Knowing yourself : the first tool of de-escalation. Calm yourself ; Parasympathetic nervous system ; Calm is not doing nothing ; Counter-transference and anger ; Identify and calm your anger -- Listening to frustration. Listening ; Active listening ; Acknowledge anger ; Empathy ; Verbalize anger ; Clarification ; Problem solving ; Tips for effective listening -- Defensive anger. Defuse defensive anger ; Validate defensive anger ; Set limits to anger ; Narcissistic anger ; Know your limits -- Difficult angry people. Disengage the difficult person's contest ; Defuse difficult anger ; Keep your anger in check -- Hostility. Hostile body language ; Defuse hostility ; Defuse hostile anger ; Signs of hostility -- Rage. Control rage ; Defuse rage ; Stay in control -- Threats. Threat assessment ; Defuse threatening anger ; Be prepared ; Do not threaten back ; Acknowledge threat ; Alternative solutions ; Establish consequences ; Deal with threatening behavior ; Sociopathy ; Defuse the sociopath ; Psychosis ; Defuse the Psychotic ; Substance abuse and aggression ; Defuse alcohol/drug induced anger ; Provide alternative options -- Violence. Protect yourself ; Try to stay calm ; Face your assailant ; Use self-defense ; Learn self-protection -- Post assault debriefing. Assess your encounter with an angry person.".
- 2010928593 title "Defusing angry people : practical tools for handling bullying, threats, and violence / by Kevin Fauteux.".
- 2010928593 type "text".