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- 2010936298 contributor B12095099.
- 2010936298 contributor B12095100.
- 2010936298 created "c2012.".
- 2010936298 date "2012".
- 2010936298 date "c2012.".
- 2010936298 dateCopyrighted "c2012.".
- 2010936298 description "Includes bibliographical references and index.".
- 2010936298 extent "xxvii, 516 p. :".
- 2010936298 identifier "1439060320".
- 2010936298 identifier "9781439060322".
- 2010936298 identifier 2010936298-b.html.
- 2010936298 identifier 2010936298-d.html.
- 2010936298 identifier 2010936298-t.html.
- 2010936298 issued "2012".
- 2010936298 issued "c2012.".
- 2010936298 language "eng".
- 2010936298 publisher "Clifton Park, N.Y. : Delmar, Cengage Learning,".
- 2010936298 subject "338.4/791068 23".
- 2010936298 subject "Hospitality industry Customer services.".
- 2010936298 subject "Hospitality industry Management.".
- 2010936298 subject "TX911.3.M27 F68 2012".
- 2010936298 title "Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.".
- 2010936298 type "text".