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- 2011002763 contributor B12102588.
- 2011002763 contributor B12102589.
- 2011002763 created "c2011.".
- 2011002763 date "2011".
- 2011002763 date "c2011.".
- 2011002763 dateCopyrighted "c2011.".
- 2011002763 description "Includes bibliographical references and index.".
- 2011002763 description "Listening to and valuing customer comments -- Obtaining staff buy-in -- Methodologies (structured and solicited approaches) to gathering voice-of-the-customer data -- Methodologies (unstructured and solicited approaches) and the presentation of data collected -- Methodologies (structured but not always solicited approaches) and analyzing study findings -- Methodologies (unstructured and unsolicited approaches) -- I was once lost but now ? -- Analyzing and using the customer's voice to improve service -- Communication -- Valuing library customers.".
- 2011002763 extent "xiii, 201 p. :".
- 2011002763 identifier "1598847996 (pbk. : acid-free paper)".
- 2011002763 identifier "1598848003 (ebook)".
- 2011002763 identifier "9781598847994 (pbk. : acid-free paper)".
- 2011002763 identifier "9781598848007 (ebook)".
- 2011002763 issued "2011".
- 2011002763 issued "c2011.".
- 2011002763 language "eng".
- 2011002763 publisher "Santa Barbara, Calif. : Libraries Unlimited,".
- 2011002763 spatial "United States".
- 2011002763 spatial "United States.".
- 2011002763 subject "025.10973 22".
- 2011002763 subject "Consumer satisfaction Evaluation.".
- 2011002763 subject "Customer services Evaluation.".
- 2011002763 subject "Libraries Public relations United States.".
- 2011002763 subject "Libraries United States Evaluation.".
- 2011002763 subject "Libraries User satisfaction United States.".
- 2011002763 subject "Public services (Libraries) United States Evaluation.".
- 2011002763 subject "Z678.85 .H475 2011".
- 2011002763 tableOfContents "Listening to and valuing customer comments -- Obtaining staff buy-in -- Methodologies (structured and solicited approaches) to gathering voice-of-the-customer data -- Methodologies (unstructured and solicited approaches) and the presentation of data collected -- Methodologies (structured but not always solicited approaches) and analyzing study findings -- Methodologies (unstructured and unsolicited approaches) -- I was once lost but now ? -- Analyzing and using the customer's voice to improve service -- Communication -- Valuing library customers.".
- 2011002763 title "Listening to the customer / Peter Hernon and Joseph R. Matthews.".
- 2011002763 type "text".