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- 2011005568 contributor B12105967.
- 2011005568 contributor B12105968.
- 2011005568 created "c2012.".
- 2011005568 date "2012".
- 2011005568 date "c2012.".
- 2011005568 dateCopyrighted "c2012.".
- 2011005568 description "Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory -- but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor.".
- 2011005568 description "Includes bibliographical references and index.".
- 2011005568 extent "xvii, 173 p. ;".
- 2011005568 identifier "0765625180 (hardcover : alk. paper)".
- 2011005568 identifier "9780765625182 (hardcover : alk. paper)".
- 2011005568 issued "2012".
- 2011005568 issued "c2012.".
- 2011005568 language "eng".
- 2011005568 publisher "Armonk, N.Y. : M.E. Sharpe,".
- 2011005568 spatial "United States".
- 2011005568 spatial "United States.".
- 2011005568 subject "363.34068/1 22".
- 2011005568 subject "Crisis management United States.".
- 2011005568 subject "HD5713.6.U54 M37 2012".
- 2011005568 subject "Public service employment United States Psychological aspects.".
- 2011005568 tableOfContents "Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory -- but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor.".
- 2011005568 title "Emotional labor and crisis response : working on the razor's edge / Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman.".
- 2011005568 type "text".