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- 2011012592 contributor B12114410.
- 2011012592 contributor B12114411.
- 2011012592 created "c2011.".
- 2011012592 date "2011".
- 2011012592 date "c2011.".
- 2011012592 dateCopyrighted "c2011.".
- 2011012592 description "Includes bibliographical references and indexes.".
- 2011012592 description "Introducing reference and information service -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader's advisory work / Mary K. Chelton -- Reference work with children and young adults / Mary K. Chelton -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service.".
- 2011012592 extent "xvii, 461 p. :".
- 2011012592 identifier "1555707408 (alk. paper)".
- 2011012592 identifier "9781555707408 (pbk. : alk. paper)".
- 2011012592 issued "2011".
- 2011012592 issued "c2011.".
- 2011012592 language "eng".
- 2011012592 publisher "New York : Neal-Schuman Publishers,".
- 2011012592 subject "025.5/24 22".
- 2011012592 subject "Electronic reference services (Libraries)".
- 2011012592 subject "Electronic reference sources Directories.".
- 2011012592 subject "Reference books Bibliography.".
- 2011012592 subject "Reference services (Libraries)".
- 2011012592 subject "Z711 .C355 2011".
- 2011012592 tableOfContents "Introducing reference and information service -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader's advisory work / Mary K. Chelton -- Reference work with children and young adults / Mary K. Chelton -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service.".
- 2011012592 title "Reference and information services in the 21st century : an introduction / Kay Ann Cassell and Uma Hiremath.".
- 2011012592 type "text".