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- 2011013411 contributor B12115391.
- 2011013411 created "c2011.".
- 2011013411 date "2011".
- 2011013411 date "c2011.".
- 2011013411 dateCopyrighted "c2011.".
- 2011013411 description "Designing products and services is a process -- Behavior influences the design process -- Universal principles for good design -- Successful designs depend on organizational culture -- Why the things we trust fail -- Catastrophic failures have common causes -- Rethinking unexpected consequences.".
- 2011013411 description "Includes bibliographical references and index.".
- 2011013411 extent "xxix, 280 p. :".
- 2011013411 identifier "0313393117 (hardcopy : alk. paper)".
- 2011013411 identifier "9780313393112 (hardcopy : alk. paper)".
- 2011013411 issued "2011".
- 2011013411 issued "c2011.".
- 2011013411 language "eng".
- 2011013411 publisher "Santa Barbara, Calif. : Praeger,".
- 2011013411 subject "745.2 23".
- 2011013411 subject "Industrial design Social aspects.".
- 2011013411 subject "Organizational behavior.".
- 2011013411 subject "Product design Social aspects.".
- 2011013411 subject "TS171 .M377 2011".
- 2011013411 tableOfContents "Designing products and services is a process -- Behavior influences the design process -- Universal principles for good design -- Successful designs depend on organizational culture -- Why the things we trust fail -- Catastrophic failures have common causes -- Rethinking unexpected consequences.".
- 2011013411 title "Unexpected consequences : why the things we trust fail / James William Martin.".
- 2011013411 type "text".