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- 2011023391 contributor B12127157.
- 2011023391 created "2011.".
- 2011023391 date "2011".
- 2011023391 date "2011.".
- 2011023391 dateCopyrighted "2011.".
- 2011023391 description "Includes bibliographical references and index.".
- 2011023391 extent "243 p. :".
- 2011023391 identifier "1591843863".
- 2011023391 identifier "9781591843863".
- 2011023391 identifier 2011023391-b.html.
- 2011023391 identifier 2011023391-d.html.
- 2011023391 issued "2011".
- 2011023391 issued "2011.".
- 2011023391 language "eng".
- 2011023391 publisher "New York : Portfolio/Penguin,".
- 2011023391 subject "658.8/12 23".
- 2011023391 subject "Consumer satisfaction.".
- 2011023391 subject "Customer relations.".
- 2011023391 subject "Electronic commerce.".
- 2011023391 subject "HF5415.5 .S5196 2011".
- 2011023391 subject "Information technology Management.".
- 2011023391 subject "Internet marketing.".
- 2011023391 title "Users, not customers : who really determines the success of your business / Aaron Shapiro.".
- 2011023391 type "text".