Matches in Library of Congress for { <http://lccn.loc.gov/2011023933> ?p ?o. }
Showing items 1 to 21 of
21
with 100 items per page.
- 2011023933 contributor B12127806.
- 2011023933 created "c2012.".
- 2011023933 date "2012".
- 2011023933 date "c2012.".
- 2011023933 dateCopyrighted "c2012.".
- 2011023933 description "ITSM 101: from data to wisdom -- ITSM: the business asset -- The service -- The IT service provider -- The negotiation -- The service agreement -- The partnership in action -- Service performance in action -- The bottom line.".
- 2011023933 description "Includes bibliographical references and index.".
- 2011023933 extent "xi, 184 p. :".
- 2011023933 identifier "0132692074".
- 2011023933 identifier "9780132692076".
- 2011023933 issued "2012".
- 2011023933 issued "c2012.".
- 2011023933 language "eng".
- 2011023933 publisher "Upper Saddle River, NJ : Prentice Hall,".
- 2011023933 subject "004.068 23".
- 2011023933 subject "Computer service industry Management.".
- 2011023933 subject "HD9696.67.A2 T39 2012".
- 2011023933 subject "Information technology Management.".
- 2011023933 tableOfContents "ITSM 101: from data to wisdom -- ITSM: the business asset -- The service -- The IT service provider -- The negotiation -- The service agreement -- The partnership in action -- Service performance in action -- The bottom line.".
- 2011023933 title "Service intelligence : improving your bottom line with the power of IT service management / Sharon Taylor.".
- 2011023933 type "text".