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- 2011027779 contributor B12132388.
- 2011027779 created "c2011.".
- 2011027779 date "2011".
- 2011027779 date "c2011.".
- 2011027779 dateCopyrighted "c2011.".
- 2011027779 description "Deception and manipulation -- Rush to market -- Defect toleration -- Quality fade -- Fulfillment failure -- Customer disservice -- Know the enemy's mind and tactics -- Weapons of management destruction -- Epilogue: where things are headed.".
- 2011027779 extent "223 p. ;".
- 2011027779 identifier "9781402786488".
- 2011027779 issued "2011".
- 2011027779 issued "c2011.".
- 2011027779 language "eng".
- 2011027779 publisher "New York : Sterling,".
- 2011027779 subject "381.3/4 23".
- 2011027779 subject "Consumer protection.".
- 2011027779 subject "Consumers Psychology.".
- 2011027779 subject "Customer relations.".
- 2011027779 subject "HC79.C63 S44 2011".
- 2011027779 tableOfContents "Deception and manipulation -- Rush to market -- Defect toleration -- Quality fade -- Fulfillment failure -- Customer disservice -- Know the enemy's mind and tactics -- Weapons of management destruction -- Epilogue: where things are headed.".
- 2011027779 title "The consumerist manifesto handbook / Charles J. Selden.".
- 2011027779 type "text".