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- 2011041823 contributor B12148962.
- 2011041823 created "c2012.".
- 2011041823 date "2012".
- 2011041823 date "c2012.".
- 2011041823 dateCopyrighted "c2012.".
- 2011041823 description "Includes bibliographical references and index.".
- 2011041823 extent "xxvi, 363 p. :".
- 2011041823 identifier "9781466600447 (hbk.)".
- 2011041823 identifier "9781466600454 (ebk.)".
- 2011041823 identifier "9781466600461 (print & perpetual access)".
- 2011041823 issued "2012".
- 2011041823 issued "c2012.".
- 2011041823 language "eng".
- 2011041823 publisher "Hershey, PA : Business Science Reference,".
- 2011041823 subject "658/.05 23".
- 2011041823 subject "Customer services Information technology.".
- 2011041823 subject "HD9980.5 .A384 2012".
- 2011041823 subject "Service industries Information technology.".
- 2011041823 subject "Service-oriented architecture (Computer science)".
- 2011041823 subject "Web services.".
- 2011041823 title "Advancing the service sector with evolving technologies : techniques and principles / John Wang, [editor].".
- 2011041823 type "text".