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- 2011047842 contributor B12156049.
- 2011047842 created "c2012.".
- 2011047842 date "2012".
- 2011047842 date "c2012.".
- 2011047842 dateCopyrighted "c2012.".
- 2011047842 description "Includes bibliographical references and index.".
- 2011047842 extent "xx, 474 p. :".
- 2011047842 identifier "1587142902".
- 2011047842 identifier "9781587142901".
- 2011047842 issued "2012".
- 2011047842 issued "c2012.".
- 2011047842 language "eng".
- 2011047842 publisher "Indianapolis, IN : Cisco Press,".
- 2011047842 subject "621.385 23".
- 2011047842 subject "Call centers Computer programs.".
- 2011047842 subject "Cisco unified customer voice portal.".
- 2011047842 subject "Internet telephony.".
- 2011047842 subject "TK5105.8865 .G737 2012".
- 2011047842 subject "Web portals.".
- 2011047842 title "Cisco unified customer voice portal : building unified contact centers / Rue Green.".
- 2011047842 type "text".