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- 2011051073 contributor B12159850.
- 2011051073 contributor B12159851.
- 2011051073 created "c2013.".
- 2011051073 date "2013".
- 2011051073 date "c2013.".
- 2011051073 dateCopyrighted "c2013.".
- 2011051073 description "Includes bibliographical references and index.".
- 2011051073 extent "xxvii, 642 p. :".
- 2011051073 identifier "0078112052".
- 2011051073 identifier "9780078112058 (alk. paper)".
- 2011051073 identifier 2011051073-b.html.
- 2011051073 identifier 2011051073-d.html.
- 2011051073 issued "2013".
- 2011051073 issued "c2013.".
- 2011051073 language "eng".
- 2011051073 publisher "New York : McGraw-Hill Irwin,".
- 2011051073 subject "658.8 23".
- 2011051073 subject "Customer services.".
- 2011051073 subject "HD9980.5 .Z45 2013".
- 2011051073 subject "Marketing.".
- 2011051073 subject "Service industries Marketing.".
- 2011051073 title "Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.".
- 2011051073 type "text".