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- 2011284086 contributor B12172852.
- 2011284086 created "c2009.".
- 2011284086 date "2009".
- 2011284086 date "c2009.".
- 2011284086 dateCopyrighted "c2009.".
- 2011284086 description "Includes bibliographical references (p. 143-147).".
- 2011284086 extent "147 p. ;".
- 2011284086 identifier "1593305877 (pbk.)".
- 2011284086 identifier "9781593305871 (pbk.)".
- 2011284086 issued "2009".
- 2011284086 issued "c2009.".
- 2011284086 language "eng".
- 2011284086 publisher "San Diego, CA : Aventine Press,".
- 2011284086 subject "658.8/12 22".
- 2011284086 subject "Consumer satisfaction.".
- 2011284086 subject "Customer loyalty.".
- 2011284086 subject "Customer relations.".
- 2011284086 subject "Customer services.".
- 2011284086 subject "HF5415.5 .H555 2009".
- 2011284086 title "The service journey : developing and implementing a service strategy that works for you, your business, department, or organization / Susan J. Hoekstra.".
- 2011284086 type "text".