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- 2012002187 contributor B12429346.
- 2012002187 contributor B12429347.
- 2012002187 created "2012.".
- 2012002187 date "2012".
- 2012002187 date "2012.".
- 2012002187 dateCopyrighted "2012.".
- 2012002187 description "Includes bibliographical references (pages 286-295) and index.".
- 2012002187 extent "xix, 298 pages :".
- 2012002187 identifier "9781107022454 (hardback)".
- 2012002187 issued "2012".
- 2012002187 issued "2012.".
- 2012002187 language "eng".
- 2012002187 publisher "Cambridge : Cambridge University Press,".
- 2012002187 subject "658.4/012 23".
- 2012002187 subject "BUSINESS & ECONOMICS / Strategic Planning. bisacsh".
- 2012002187 subject "Customer services.".
- 2012002187 subject "HD9720.5 .F567 2012".
- 2012002187 subject "Manufacturing industries Management.".
- 2012002187 subject "Service industries.".
- 2012002187 title "Service business development : strategies for value creation in manufacturing firms / Thomas Fischer, Heiko Gebauer, Elgar Fleisch.".
- 2012002187 type "text".