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- 2012007204 contributor B12435280.
- 2012007204 contributor B12435281.
- 2012007204 contributor B12435282.
- 2012007204 date "2012".
- 2012007204 description "Includes bibliographical references (pages 95-102) and index.".
- 2012007204 description "Introduction -- Types of solutions available -- Planning -- Social mechanics -- Implementation -- Marketing -- Best practices -- Metrics -- Developing trends.".
- 2012007204 extent "xii, 107 pages :".
- 2012007204 identifier "9781555707828 (alk. paper)".
- 2012007204 isPartOf "The tech set ; #19".
- 2012007204 issued "2012".
- 2012007204 language "eng".
- 2012007204 subject "025.5/2 23".
- 2012007204 subject "Electronic reference services (Libraries)".
- 2012007204 subject "Instant messaging.".
- 2012007204 subject "Mobile communication systems Library applications.".
- 2012007204 subject "Text messages (Cell phone systems)".
- 2012007204 subject "Z711.45 B54 2012".
- 2012007204 tableOfContents "Introduction -- Types of solutions available -- Planning -- Social mechanics -- Implementation -- Marketing -- Best practices -- Metrics -- Developing trends.".
- 2012007204 title "IM and SMS reference services for libraries / Amanda Bielskas and Kathleen M. Dreyer.".
- 2012007204 type "text".