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- 2012018995 contributor B12449086.
- 2012018995 contributor B12449087.
- 2012018995 contributor B12449088.
- 2012018995 created "2012.".
- 2012018995 date "2012".
- 2012018995 date "2012.".
- 2012018995 dateCopyrighted "2012.".
- 2012018995 description "Includes bibliographical references and indexes.".
- 2012018995 description "You need your customers more than they need you -- Customer experience means billions to business -- The customer experience ecosystem -- From bumper sticker to business discipline -- Strategy -- Customer understanding -- Design -- Measurement -- Governance -- Culture -- The natural path to customer experience maturity -- The rise of the chief customer officer -- The customer experience race is on.".
- 2012018995 extent "x, 260 p. :".
- 2012018995 identifier "9780547913988".
- 2012018995 issued "2012".
- 2012018995 issued "2012.".
- 2012018995 language "eng".
- 2012018995 publisher "Boston : Houghton Mifflin Harcourt,".
- 2012018995 subject "658.8/12 23".
- 2012018995 subject "Customer relations.".
- 2012018995 subject "Customer services.".
- 2012018995 subject "HF5415.5 .M1645 2012".
- 2012018995 tableOfContents "You need your customers more than they need you -- Customer experience means billions to business -- The customer experience ecosystem -- From bumper sticker to business discipline -- Strategy -- Customer understanding -- Design -- Measurement -- Governance -- Culture -- The natural path to customer experience maturity -- The rise of the chief customer officer -- The customer experience race is on.".
- 2012018995 title "Outside in : the power of putting customers at the center of your business / Harley Manning, Kerry Bodine, Forrester Research.".
- 2012018995 type "text".